Terms & Conditions

DISCLAIMERS & DISCLOSURES

  • You are responsible for your own safety throughout your stay with us.
  • Do not, under any circumstances approach any animals, leave food outside unattended, leave a campfire unattended bring any weapons, or take part in any illegal activity throughout your stay.
  • Neither we nor the Landowner are liable for personal injury or damage to personal property. This is inclusive of any damage incurred to your vehicle as a result of exposure to unpredictable inclement weather or rural road conditions. 
  • Our and the Landowner’s total liability under these Terms is limited to an amount not exceeding the fees paid by you to us for the stay the subject of the claim and neither party is liable for consequential or indirect loss.
  • You are responsible for reading all communication addressed to you from us. This includes but is not limited to all access instructions, parking instructions, electricity, water and gas conservation throughout your off-grid stay with us. Failure to read all communication may result in vehicle damage or over-consumption of necessary resources throughout your stay.

INTRODUCTION

Please read our terms and conditions set out below (Terms), including our House Rules (Attachment 1) and, as applicable, our Pet Terms and Conditions (Attachment 2), before booking a stay with us. In these Terms, “we”, “us” “our” means Mahonia Operations Pty Ltd T/A Into the Wild Escapes (ACN 620 482 715), “you” or “your” means the person, organisation or entity that books a stay with us, and any guests staying with you, and “Landowner” means the person that owns and/or leases the land on the dwelling where your stay is booked.

These Terms form the agreement under which we will supply our stays to you. Please read these Terms carefully. By booking a stay with us, you indicate that you have had sufficient opportunity to access these Terms, and that you have read, accepted and will comply with these Terms. 

If you have any questions, please contact us before booking a stay, by using the contact details below. 

BOOKING STAYS 

You may book a stay from us by contacting us directly via our website (Site). You must be at least 18 years old to make a booking. We may, at our discretion, accept or reject any booking of a stay, for any reason. If we accept your booking, a confirmation email will be sent to you by us. It is your responsibility to check the booking details (including, in particular, the details of your stay).

Your booking will be complete, on your payment of the fees for the stay in accordance with these Terms, and any payment terms set out on the Site. 

CANCELLATION, BOOKING CHANGE & NAME CHANGE POLICY

Our booking change, cancellation and name change policy is as follows, where you cancel your stay, request a change to your stay or request a name change on your booking:

  • 21 days or more before check-in date – $25 processing fee plus any additional nightly rate charges based on your desired changes.
  • less than 21 days before check-in date – no refund of the fees paid and no changes possible. 

All change requests must be emailed with the information you are requesting to change. If you are unable to make your stay, the cancellation policy will apply.

Once a booking is confirmed, any cancellation or change to the booking made by the guest will be subject to our cancellation policy. We regret that we cannot offer refunds or credits for any changes of mind at the location or early departures. In the event that a guest fails to arrive on the scheduled date of arrival, the full amount of the reservation will be charged and no refund will be issued.

PAYMENT

The fees are determined by the stay that you have selected during the booking process and as further particularised on the Site. The fees for your stay must be paid in full prior to the commencement of your stay with us. You must use a credit card in your own name.

The payment methods we offer are set out on the Site. We may offer payment through a third party provider for example, Stripe. You acknowledge and agree that we have no control over the actions of the third party provider, and your use of the third-party payment method may be subject to additional terms and conditions.

No payments made by promotional vouchers, Gift Cards, Service NSW vouchers or for firewood additions can be exchanged for cash or transferred to another guest under any circumstances, regardless of booking cancellation.

You are liable for all costs and charges arising as a result of these Terms. You authorise us to debit funds from your credit or debit card for all costs and charges incurred and for any other liability owed by you to us under these Terms (including, without limitation, loss or damage to the fixtures, fittings, inventory, dwelling or property, postage of lost item, cleaning fees, rubbish disposal and tow fees).

RESCHEDULING OR CANCELLATION BY US

We will notify you as soon as possible if we need to cancel or reschedule a stay, and we will use our best endeavours to reschedule the stay at an alternate start date or location that is agreed between you and us.

If we cancel a stay because of events or circumstances beyond our reasonable control: 

  • prior to the start date of the stay, we will offer a free change to another nearby stay of equal value or you will receive a credit of any fees that have been paid by you; and
  • during your stay, at our reasonable discretion (based on the event or circumstance) you may be offered the option of late checkout or a credit to be used towards a future stay with us.

YOUR CONDUCT 

During your stay, you must cooperate with us, and comply with the House Rules, as set out at Attachment 1 to these Terms, and any instructions or directions given to you by us. 

You also acknowledge and agree that:

  • your stay is for recreational and holiday purposes only and that any excessive noise, anti-social behaviour, illegal acts, parties or functions of any kind are not permitted; 
  • the number of occupants during your stay must not exceed the number of guests set out in your booking and that any additional guests must be agreed in advance by us and may be subject to additional fees (not including infants under the age of 2); 
  • we take no responsibility for any of your actions, incidents or damage or loss of your personal property during your stay;
  • you are responsible for any additional cleaning costs where you have left the dwelling in an unacceptable condition, in our discretion. Any additional time incurred by our cleaners as a result of the dwelling being left in an unacceptable condition will result in a $40 charge or more and any failure to remove rubbish will result in a $35 charge per bag;
  • your failure to park your vehicle in the designated parking area at your dwelling may result in damage to your vehicle and in the event your vehicle becomes bogged, you may be required to pay a $150 towing fee (if organised by us) or potentially much higher if provided by a third party;
  • you are responsible for any loss or damage to the dwelling, furniture, fittings and inventory during your stay. All damages, breakages or losses are to be reported to us immediately; and 
  • smoking is not permitted inside any dwelling at any time but may be permitted at a minimum of 10 metres from the dwelling (noting we expect you to take due care to avoid fire risk and subject to any fire bans in place during your stay). 

You agree to indemnify us and the Landowner for any losses that we may suffer due to your stay, including but not limited to any damage to the dwelling, furniture, fittings, surrounding land, animals (including wildlife and livestock) by you or your guests or failure to properly exit the dwelling including but not limited to failure to close windows, lock the door, leave the key in the correct location, or turn off the gas or water if required. Compensation for any damage will be charged directly to your credit card on file.

If we have reasonable grounds to believe that your conduct breaches any of these Terms, we have the right to enter the dwelling at our discretion and without your consent. We may terminate these Terms and request you to leave a stay if in our view your conduct is inappropriate. If we request you to leave a stay on this basis, you must leave immediately and no refund will be made to you.

YOUR COOPERATION 

You agree to do all things, and provide us with such information and documentation necessary, and as we reasonably require for us, to be able to process your booking for a stay and to provide the stay to you. This includes, but is not limited to, providing us with your full name, date of birth, contact details and postcode. The information and documentation that you provide to us, must be complete, accurate and correct.

All guests (including adults, children, infants and pets) must be identified in the booking prior to the commencement of your stay with us. Failure to disclose this information may be regarded as trespassing on privately-owned land, resulting in heavy fines by the Landowner to you.

LIMITATION OF LIABILITY 

Exclusions: To the maximum extent permitted by law, we and the Landowner exclude all liability, and will have no liability, for:

  • any acts or omissions of you; 
  • any acts or omissions of any third party;
  • any event or circumstance beyond our or the Landowner’s reasonable control;
  • any information or documentation supplied by you; and
  • any property loss or damage (including to your baggage) or personal injury, loss or death, except where caused by our (or the Landowner’s) negligent act or negligent omission.

Neither party will be liable for any consequential or indirect loss.

Limitation: To the maximum extent permitted by law, our and the Landowner’s total liability arising out of or in connection with these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will be limited to an amount not exceeding the fees paid by you to us for the stay the subject of the claim, provided that this clause will not operate to limit your liability for any indemnities provided in these Terms.

The obligations under this will survive termination of these Terms.

 


GENERAL

Promotions: We may from time to time issue discount codes or run promotions and competitions on the Site or on social media. The conditions of use relating to any promotion, discount or competition will be set out on the Site. 

Compliance with law: You agree to comply with all applicable laws.

Governing Law: These Terms are governed by the laws of New South Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in New South Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.

For any questions or notices, please contact us at: 

Mahonia Operations Pty Ltd T/A Into the Wild Escapes (ACN 620 482 715) 

Reservations@intothewildescapes.com

 


Attachment 1 – House Rules

RISK DISCLAIMER

Many of our dwellings reside on working farms, and as such, there are important risks to be aware of, including the following:

  • You may be provided with rules specific to your stay, which may include but are not limited to indicating where you are/ are not permitted to go. You agree to abide by any rules and not enter any unrestricted or fenced-off areas. 
  • You must not interact with any animals (including livestock and wildlife). There is strictly no entering of the livestock pens permitted at any time, or feeding any animals.
  • Please leave gates as you found them (I.e. close them behind you if they were closed) to prevent animals escaping / entering.
  • There are vehicles operating throughout the property. Please be aware of vehicles when walking through the property.
  • Some dwellings may include hazards such as unfenced dams, which you should exercise particular caution when using or nearby. 
  • Parents or guardians are responsible for supervising their children at all times.
  • No weapons are permitted on any property or in any dwelling.

GENERAL

  • Guests and visitors must comply with the booking Terms, and all House Rules. 
  • Guests must notify us of any problems with the dwelling as soon as possible. 
  • Guests should arrive prior to 5PM as our off-grid properties can be difficult to locate during twilight hours. No refunds or credits are applicable if you arrive after dark and cannot locate your house.

AMENITIES

  • Houses / glamping tents / other are equipped with the basic necessities to enjoy your time in nature. We intentionally maintain a simple and minimalistic space, equipped with simple essentials to cook, clean, shower and sleep.
  • Every dwelling includes cooking utensils, an indoor cooktop, a small fridge, bedding, towels and basic consumables such as salt, pepper, coffee, tea and olive oil.
  • All equipment and facilities are provided at our discretion. While we aim for all equipment to be in working order for the duration of your stay, should a breakdown or rare occurrence arise that renders a non-essential element unusable, we do not take the responsibility for replacing or refunding you for the lack of use of this equipment or facilities.
  • If your booked dwelling provides air-conditioning, we allow a maximum of 3 hours of heating or cooling per day, depending on the ambient temperature and solar status from the sun. Excessive use may impact the ability to use all electrical facilities during your stay and in these circumstances we do not take the responsibility for replacing or refunding you for the lack of use of this equipment or facilities

OFF GRID

Insects & Wildlife

  • You accept that you are staying in an off-grid, rural dwelling and that you will likely encounter some wildlife, insects, vermin, livestock and/or other animals.
  • Our dwellings are maintained and cleaned regularly; however, wildlife is common in the country and coastal areas. Neither we nor the Landowner accept any liability (nor will we issue a refund or credit) for the visits of any insects, livestock, vermin or wildlife, including, but not limited to, cattle, kangaroos, wallabies, wombats, birds, flies, midges, mosquitoes, spiders, snakes, ticks, leeches and rodents. 
  • Guests agree to take appropriate safety measures to prevent negative interactions with wildlife in the area. This includes, but is not limited to, not engaging with wild animals, keeping food out of reach, keeping the dwelling and surrounding property clean, and securing all personal items. You are not permitted to harm the land or the natural habitat of any wildlife in any way. Neither we nor the Landowner are liable for any personal injury due to animals, wildlife, insects or bugs. 

Power & Connection

  • By booking an off-grid, rural stay, you accept that the dwelling is powered by its own solar electricity, gas, and water supply at all times and is not connected to any mains.
  • You accept that throughout your stay, you are responsible for your solar electricity usage, water conservation and gas supply. Failure to do so may result your dwelling running short on electricity, water and gas.
  • The nature of being off-grid means that there may be rare occurrences when water, gas and electricity may be low throughout your stay. Our Customer Support team are available to support you throughout these occurrences in the unlikely event they arise between 10AM and 7PM (AEST), with extended trade on Fridays and Saturdays between 10AM and 8PM (AEST) and reduced hours on public holidays.
  • You accept that there may be no internet, phone reception and that local towns or medical services may not be accessible without a lengthy drive from your dwelling.

CLEANING

By Into The Wild Escapes:

Every dwelling is cleaned prior to each guest’s arrival to the property. If there are any reasonable cleanliness issues when you arrive, you agree to notify us as soon as possible so that the appropriate action can be taken. For example, in the rare occurrence of a housekeeper failing to clean a property and you notify us on your arrival, you accept that we may require up to 4 hours following your notification to rectify the issue.

By the guests:

Before your departure from staying with us, you accept that you are responsible for leaving the dwelling reasonably clean, as well as taking all of your rubbish with you.

You are required to clean any cooking utensils used, BBQ (if used and if your dwelling has one), fire pit grill and remove any rubbish or unreasonable mess created by you in or around the dwelling.

Failure to reasonably clean the dwelling before your departure will result in an immediate $40 charge to you for the extra time incurred by our cleaners.

Failure to remove rubbish after your stay will result in an immediate $35 charge to you per bag.

CAMPFIRES

We may ban any fires at any time for any dwelling beyond any local fire ban. Any guest who lights a fire when a fire ban has been imposed will be removed from the property and will immediately incur a $2,000 fine.

If fires are permitted, they must be contained within the designated fire pit. By choosing to light a fire, you accept the responsibility to comply with all fire regulations and for mitigating any risks to the dwelling, property, people and animals.

If it is windy, you must not light a fire under any circumstances.

Standard fire regulations are as follows:

  • When lighting fires, you must only use the designated permanently constructed fire pit.
  • Ensure there is no debris within 2 metres of the fire.
  • Completely extinguish the fire before leaving the firepit at any time.

Please familiarise yourself with fire regulations in the state of the dwelling you are visiting.

  • New South Wales: http://www.rfs.nsw.gov.au/ 
  • Victoria: https://www.cfa.vic.gov.au/ 
  • Queensland:  https://www.ruralfire.qld.gov.au/ 
  • South Australia: https://www.cfs.sa.gov.au/ 
  • Tasmania: https://www.fire.tas.gov.au/ 
  • Western Australia: https://www.emergency.wa.gov.au/
  • National standards: https://afdrs.com.au/

COMPOSTING TOILET

Most of our dwellings are installed with composting toilets, specifically designed for commercial use.

We will provide and guests must read all necessary instructions for using composting toilets at all of our dwellings.

All of our composting toilets are installed specifically to emit no smell. However, if you notice any smell when arriving, please inform us immediately.

Under no circumstances are guests permitted to place any food, sanitary items, or foreign objects in the toilet at any time. If you are found to have placed any of the above items in the toilet chamber, there will be an immediate $2,000 charge to you.

EXTREME WEATHER CONDITIONS

In the case of extreme or inclement weather conditions, we will offer all guests a credit for you to redeem when it is safe to travel to off-grid, rural locations.

Please note, we will not offer any credit or refund if the dwelling is available but you are unable to make it due to extreme or inclement weather conditions at your home or en route to the dwelling you have booked. For this reason we recommend you consider travel insurance or making your booking with a credit card that provides travel insurance.

PARKING

All of our dwellings are located on rural land with varying access conditions.

To ensure the safety of our guests and the conservation of the natural environment, you are required to park your vehicle at the designated parking area. Failure to adhere to the parking parameters outlined by us severely risks the condition of the land, as well as the safety of you and your vehicle.

In the event you fail to park in the designated parking area at your dwelling and become bogged, you will immediately incur a $150 fee for one of our trusted caretakers to assist with retrieving your vehicle should they be available.

Failure to follow access instructions outlined by us prior to your booking may result in damage to your vehicle. Any costs associated with the damage to your vehicle will be incurred by you at your own expense. You may also be liable for any costs associated with the damage to the property by your vehicle in the event you fail to use the designated parking area.

LOCATION

All our dwellings are placed on privately owned, rural land. In the unlikely event that the land suddenly becomes unavailable, Into the Wild Escapes may be forced to relocate a dwelling to a new location.

As a result, you may receive an email from Into the Wild Escapes notifying you of this change. Into the Wild Escapes will offer you the opportunity to change your booking location, with no extra processing fee.

Similarly, if the location you have booked suddenly becomes uninhabitable due to inclement weather conditions or unforeseeable occurrences, you will be notified by Into the Wild Escapes. In the case of an unforeseeable location change, you will be offered the choice to change your location or opt for a credit to escape on a different date.

AGE

All minors under the age of 18 years of age must be accompanied by a parent or legal guardian.

Children under the age of 2 years of age may stay free of charge using existing bedding.

Under no circumstances are underage individuals permitted to consume alcohol or partake in illicit activity. We are not responsible for underage drinking and violations of this policy will result in immediate expulsion from the premises without refund, and involvement with law enforcement.

COVID-19

The WHO declared COVID-10 a global pandemic in early 2020 and its consequences and risks are now well known to all.

As result, we no longer offer an independent COVID-19 policy. Our standard change and cancellation policies include any incurred as a result of COVID-19.

We urge you to consider travel insurance prior to booking.

FOOT-AND-MOUTH DISEASE

Following the official action imposed by the Australian Government regarding the recent Indonesian outbreak of foot-and-mouth disease, we are introducing immediate precautions to ensure the protection of our land partner’s livestock.

Affecting the health of hoofed animals only (cattle, horses, sheep and goats), foot-and-mouth disease poses a significant risk to Australia’s livestock industry.

Effective 29th July 2022, any guest staying with us must disclose if they are returning from Indonesia within 72 hours of their booking with us.

If you intend to travel from Indonesia within 72 hours from your stay, we ask that you reconsider your travel dates prior to booking.

Due to the risk that disease can pose to our Landowners and their livelihood if you have disclosed that you have returned from Indonesia within 72 hours from the commencement of your stay, we will take immediate action to relocate you or amend your stay.

Failure to disclose your travel will result in heavy fines.

NOISE

Guests & visitors must not create noise that is offensive to occupiers of neighbouring properties especially between 9pm – 8am. Offensive noise is prohibited and may result in termination of permission to occupy the property, eviction, and loss of rental fees paid under the Terms. 

DAMAGES AND BREAKAGES

If there is any damage or faults within the property on arrival, please contact us immediately. If any items or furniture is broken during your stay, please inform us as soon as possible.

DEPARTURE ARRANGEMENTS

Please read instructions in the final confirmation email regarding check in and check out arrangements. Failure to check-out at the agreed upon checkout time will result in a charge of an additional night’s fees.

BUNK AND LOFT BEDS

If applicable to your dwelling, you must use caution when climbing or descending from the upper bunk or loft bed. 

EMERGENCY CONTACT

In the event of an emergency please call 000 for fire, ambulance or police. 

Please email us on reservations@intothewildescapes.com for all other non-emergency matters.

 


 

Attachment 2 – Pet Terms and Conditions

To ensure the safety and conservation of the land at all of our locations, we have a standard set of terms and conditions (Pet Terms and Conditions) for those who wish to bring their pet to a pet-friendly property.

You are responsible for reading and understanding all policies pertaining to pet-friendly homes. Failure to adhere to these terms will result in action taken by Into the Wild Escapes.

Please read the following Pet Terms and Conditions before booking with your pet.

PET-FRIENDLY HOMES

All pet-friendly homes are clearly listed on our Site. Pets are strictly prohibited at any dwellings that are not listed as pet-friendly.

If you wish to book a pet, there is a mandatory extra charge of $50 per stay, per pet. This charge is to cover additional cleaning and maintenance of pet-friendly homes. Payment must be outlaid prior to staying with us as part of the total booking payment.

NON-PET FRIENDLY HOMES

If you bring a pet to a non-pet-friendly escape, you will be immediately charged $500 as a cleaning fee.

TYPES OF PETS

Only cats and dogs are permitted pets. Any other pet must be requested by you and approved by us prior to booking.

WEIGHT RESTRICTIONS

We have strict weight restrictions for all pets entering a dwelling or property.

Under no circumstances are guests permitted to book a pet that weighs 18kg or more.

We do not cater to any pets over 18kg.

THE NUMBER OF PETS

No more than 2 pets (each under 18 kg) are permitted per booking.

REGISTERED ASSISTANT DOGS

Before booking, guests must share all registration documentation with us. We must acknowledge this with formal written approval before booking.

WILDLIFE SAFETY

You must take care with all wildlife and livestock on the premises. We strictly prohibit interaction between any wildlife or livestock and your pet.

Liability:

We nor the Landowner are liable for injury or loss of your pet during your stay.

You are responsible for your pet’s safety and whereabouts throughout your stay with us.

Seasonal Baiting:

Please carefully read all communication provided by us before embarking.

In some regional areas, local councils occasionally allocate wild dog baiting in certain farms across the country.

During these times, we will communicate this information when it is provided to us.

You are responsible for reading and understanding all communication provided.

RESPONSIBILITIES

You are responsible for understanding and adhering to the following before booking with your pet: 

  • All pets must be on a leash while on the property. Leashes must not exceed 2m in length.
  • All pets must be supervised at all times and must not be left unattended.
  • You are responsible for providing all food and amenities.
  • You are responsible for cleaning up any waste or droppings made by the pet throughout the booking. This extends to the entire property, not just the immediate parameter of the dwelling. You are responsible for any additional cleaning costs where you have left the dwelling in an unacceptable condition, in our discretion. Any additional time incurred by our cleaners as a result of the dwelling being left in an unacceptable condition will result in a $40 charge and any failure to remove rubbish will result in a $35 charge per bag.
  • You must ensure that their pets are free from parasites and fleas before they occupy the dwelling. Failure to do so will incur heavy fines due to the risk to wildlife and livestock on each property.
  • A blanket must be used on surfaces inside the dwelling before pets lay down. Pets must use the blanket to sit, lay or sleep on.
  • Bathing or cleaning a pet is strictly prohibited inside the dwelling.
  • You are liable for any damages to the property, surrounding land, landowner assets and damage to or loss of animals (including livestock and wildlife).
  • You will be immediately evicted from the property if the pet is deemed noisy, disruptive or aggressive at any time.

 


 

INTO THE WILD ESCAPES – PRIVACY POLICY

Mahonia Operations Pty Ltd T/A Into the Wild Escapes (ABN 60 620 482 715) (we, us or our), understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us when providing our short-term accommodation (Services) or when otherwise interacting with you.

The information we collect

Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

The types of personal information we may collect about you include:

  • Identity Data including first name, middle name, last name, title, date of birth, gender, photographic identification and images of you.
  • Contact Data including billing address, email address and telephone numbers.
  • Financial Data including bank account and payment card details (through our third party payment processor, Stripe).
  • Background Verification Data including your passport number, driver licence number, photographic identification or other details requested as part of our staff verification process to comply with our due diligence obligations and related ongoing monitoring commitments.
  • Transaction Data including details about payments to you from us and from you to us and other details of products and stays you have purchased from us or we have purchased from you.
  • Technical and Usage Data including internet protocol (IP) address, your login data, your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour, information about your access and use of our website, including through the use of Internet cookies, your communications with our website, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.
  • Interaction Data including information you provide to us when you participate in any interactive features of our Services, including surveys, contests, promotions, activities or events.
  • Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Professional data including where you are a worker of ours or applying for a role with us, your professional history such as your previous positions and professional experience.
  • Sensitive information is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. In the course of providing our Services, we may collect, or come across such sensitive information in different situations, including where you are an employee or contractor, during the course of conducting a background verification check on you or when you are a guest, to provide information on the accessibility of our accommodation.

How we collect personal information:

We collect personal information in a variety of ways, including:

  • Directly: We collect personal information which you directly provide to us, including when you book a stay with us via our website, through the ‘contact us’ form on our website or when you request our assistance via email, or over the telephone.
  • Indirectly: We may collect personal information which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone and in your online enquiries, or when you information is provided by another guest.
  • From third parties: We collect personal information from third parties, such as details of your use of our website from our analytics and cookie providers and marketing providers. See the “Cookies” section below for more detail on the use of cookies.
  • From publicly available sources: We collect personal data from publicly available resources such as professional networking sites such as LinkedIn.

Why we collect, hold, use and disclose personal information:

We have set out below, in a table format, a description of the purposes for which we plan to collect, hold, use and disclose your personal information.

Purpose of use / disclosure

Type of Personal Information

To provide our Services to you, including to book your stay with us, manage your booking, and provide additional information regarding your booking.

  • Identity Data
  • Contact Data

To contact and communicate with you about our Services including in response to any support requests you lodge with us or other enquiries you make with us.

  • Identity Data
  • Contact Data

To contact and communicate with you about any enquiries you make with us via our website.

  • Identity Data
  • Contact Data

For internal record keeping, administrative, invoicing and billing purposes.

  • Identity Data
  • Contact Data
  • Financial Data
  • Transaction Data

For analytics, market research and business development, including to operate and improve our Services, associated applications and associated social media platforms.

  • Technical and Usage Data

For advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you.

  • Identity Data
  • Contact Data
  • Technical and Usage Data
  • Marketing and Communications Data

To run promotions, competitions and/or offer additional benefits to you.

  • Identity Data
  • Contact Data
  • Interaction Data
  • Marketing and Communications Data

If you have applied for employment with us; to consider your employment application.

  • Identity Data
  • Contact Data
  • Professional Data
  • Background Verification Data

To comply with our legal obligations or if otherwise required or authorised by law.

  • Any relevant Personal Information

Sensitive information: We only collect, hold, use and disclose sensitive information for the following purposes:

  • any purposes you consent to;
  • the primary purpose for which it is collected, to ensure your booking is suitable for any accessibility requirements you have;
  • secondary purposes that are directly related to the primary purpose for which it was collected, including disclosure to the below listed third parties as reasonably necessary to provide our Services to you; and
  • if otherwise required or authorised by law.
  • Sensitive Information

Our disclosures of personal information to third parties:

We may disclose personal information to:

  • our employees, contractors and/or related entities;
  • IT service providers, data storage, web-hosting and server providers;
  • marketing or advertising providers;
  • professional advisors, bankers, auditors, our insurers and insurance brokers;
  • payment systems operators such as Stripe;
  • our existing or potential agents or business partners, including landowners of the properties where your stay is booked;
  • sponsors or promoters of any promotions or competition we run;
  • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
  • courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
  • courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
  • third parties to collect and process data, such as Google Analytics (To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time), Meta Pixel or other relevant analytics businesses; and
  • any other third parties as required or permitted by law, such as where we receive a subpoena.

Google Analytics:

We may have enabled Google Analytics Advertising Features including Remarketing Features, Advertising Reporting Features, Demographics and Interest Reports, Store Visits, Google Display Network Impression reporting etc. We and third-party vendors may use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together.

You can opt-out of Google Analytics Advertising Features including using a Google Analytics Opt-out Browser add-on found here. To opt-out of personalised ad delivery on the Google content network, please visit Google’s Ads Preferences Manager here or if you wish to opt-out permanently even when all cookies are deleted from your browser you can install their plugin here.  To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above use Apple’s advertising identifier. To learn more about limiting ad tracking using this identifier, visit the settings menu on your device.

Overseas disclosure

While we store personal information in Australia, where we disclose your personal information to the third parties listed above, these third parties may store, transfer or access personal information outside of Australia. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles.

Your rights and controlling your personal information

Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.

Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

Cookies

We may use cookies on our website from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our online website and allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Links to other websites

Our website may contain links to other party’s websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Use of Google API Services (this section applies to personal information accessed through Google API Services)

We use Google’s Application Programming Interface (API) Service including to provide a payment gateway .

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements (set out in the Google API Services User Data Policy).

We limit our use of the personal information that we collect to providing or improving our Services. We do not use the personal information for any other purposes.

We only transfer the personal information to others if it is necessary to provide or improve our Services or as necessary to comply with applicable law or as part of a merger, acquisition or sale of assets where we notify you of this.

We do not use or transfer the personal information for serving ads, including retargeting, personalised or interest based advertising.

These restrictions apply to the raw data we obtain from the restricted scopes and data that is aggregated, anonymised or derived from them.

We have policies and procedures in place setting out appropriate safeguards for protecting your personal information obtained with the Google APIs. We will also ensure that our employees, agents, contractors and successors comply with the Google API Services Data Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact us at:

Mahonia Operations Pty Ltd T/A Into the Wild Escapes (ABN 60 620 482 715)

Email: admin@intothewildescapes.com

Last update: 10 November 2022

© LegalVision ILP Pty Ltd


PRICING & MINIMUM LENGTH OF STAY

  • House pricing is base rate. Surcharges apply in peak seasons and public holidays.
  • 2-night minimum stay applies on weekends.
  • 1-night minimum stay on selected locations for other periods. 25% surcharge applies on 1-night stay.
  • 3-night minimum stay applies in peak seasons and public holidays.

SCHOOL HOLIDAY AND PUBLIC HOLIDAY SURCHARGE AND MINIMUM LENGTH OF STAY

*Please note, if a public holiday falls within a school holiday the public holiday surcharge with override the school holiday surcharge for the public holiday period.

2023
SCHOOL HOLIDAYS SURCHARGE MIN NIGHT NSW VIC/TAS QLD SA WA
Term 4 20% 2 20 Dec – 29 Jan 24 20 Dec – 29 Jan 24 9 Dec – 21 Jan 24 15 Dec – 28 Jan 24 15 Dec – 28 Jan 24
PUBLIC HOLIDAYS
Christmas to New Years Day 25% 2 26 Dec -1 Jan 24 26 Dec -1 Jan 24 26 Dec -1 Jan 24 26 Dec -1 Jan 24 26 Dec -1 Jan 24
2024
SCHOOL HOLIDAYS SURCHARGE MIN NIGHT NSW VIC/TAS QLD SA WA
Term 1 20% 2 13 Apr – 28 Apr 29 Mar – 14 Apr 29 Mar – 14 Apr 13 Apr – 28 Apr 29 Mar – 14 Apr
Term 2 20% 2 6 Jul – 21 Jul 29 Jun – 14 Jul 22 Jun – 7 Jul 06 Jul – 22 Jul 29 Jun – 14 Jul
Term 3 20% 2 28 Sep – 13 Oct 21 Sep – 6 Oct 14 Sep – 29 Sep 28 Sep – 13 Oct 21 Sep – 6 Oct
Term 4 20% 2 21 Dec – 30 Jan 25 21 Dec – 28 Jan 25 14 Dec – 27 Jan 25 14 Dec – 28 Jan 25 13 Dec – 3 Feb
PUBLIC HOLIDAYS
Australia Day 25% 3 25 Jan  – 28 Jan 25 Jan  – 28 Jan 25 Jan  – 28 Jan 25 Jan  – 28 Jan 25 Jan  – 28 Jan
Labour Day 25% 3 3 May – 6 May 1 Mar – 4 Mar
Adelaide Cup 25% 3 8 Mar – 11 Mar
Labour Day 25% 3 8 Mar – 11 Mar 4 Oct – 7 Oct
Easter 25% 3 29 Mar – 1 Apr 29 Mar – 1 Apr 29 Mar – 1 Apr 29 Mar – 1 Apr 29 Mar – 1 Apr
WA Day 25% 3 31 May – 3 Jun
Kings Birthday 25% 3 7 Jun – 10 Jun 7 Jun – 10 Jun 7 Jun – 10 Jun
AFL Grand Final 25% 3 26 Sep – 29 Sep
Christmas to New Years Day 25% 3 26 Dec -1 Jan 25 26 Dec -1 Jan 25 26 Dec -1 Jan 25 26 Dec -1 Jan 25 26 Dec -1 Jan 25

Free Firewood All Winter – Terms and Conditions:

  • Guests will receive one free bag of firewood for stays of three nights or more until August 31, 2024.
  • Add firewood in the addon section and use the code ‘FREEFIREWOOD’ at checkout to claim your 1 x free bag of firewood. $35 will be deducted from your total charge.

*Please note, we recommend 1-2 bags of firewood per night for your stay. Please book extra firewood if you require.

  • Your complimentary bag of firewood will be available at your tiny home upon arrival, following the specific firewood instructions for each tiny home.
  • This offer is redeemable at any Into The Wild Escapes property.
  • This offer cannot be combined with any other promotions.
  • Existing bookings cannot be cancelled and rebooked to take advantage of this offer.

National Trust Members 20% off – Terms and Conditions:

  • 20% off applies to Tiny Helen, Lenore, or Justyn for National Trust Members
  • Blackout periods applicable for peak periods (as outlined above)
  • This offer cannot be combined with any other promotions.
  • To redeem offer, National Trust Members must email reservations@intothewildescapes.com to make booking.

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HER SACRED – 10% off Terms and Conditions.

  • 10% off redeemable on any Into The Wild Escapes tiny home on stays 2 nights or more.
  • This offer cannot be combined with any other promotions.
  • Only redeemable for 1 stay per single email address.
  • Minimum 2-night stay applies.
  • Only valid for stays up until December 21, 2024.

WILDWELCOME5 – 5% off Terms and Conditions.

  • 5% off redeemable on any Into The Wild Escapes experience on stays 2 nights or more.
  • Offer cannot be used in conjunction with any other offer.
  • Only redeemable for 1 stay per single email address.
  • Minimum 2-night stay applies.

WILDWELCOME10 – 10% off Terms and Conditions.

  • 10% off redeemable on any Into The Wild Escapes experience on stays 2 nights or more.
  • Offer cannot be used in conjunction with any other offer.
  • Only redeemable for 1 stay per single email address.
  • Minimum 2-night stay applies.

Northern Beaches Mums / Hills District Mums / Holiday with Kids / Bella Haigh – 10% off Terms and Conditions.

  • 10% off redeemable on any Into The Wild Escapes experience on stays 2 nights or more.
  • Offer cannot be used in conjunction with any other offer.
  • Minimum 2-night stay applies.
  • Unique code must be used to receive 10% off.
  • Offer is valid for stays until December 31, 2024.

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WildRewards – Repeat Guests 20% off Stays.

  • 20% off stays, 2 nights or more until December 31st, 2024
  • Stays must be booked by May 31st, 2024.
  • Offer only valid to those that received email with exclusive promo code.
  • Promo code to be applied at checkout to redeem.
  • Redeemable at any Into The Wild Escapes property.
  • This offer cannot be combined with any other promotions.
  • Existing bookings cannot be cancelled and rebooked under this offer.

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WildRewards – Repeat Guests 15% off Stays.

  • 15% off stays, 2 nights or more until December 31st, 2024
  • Stays must be booked by May 31st, 2024 and only valid for first 200 people.
  • Offer will automatically be turned off after the first 200 bookings.
  • Offer only valid to those that received email with exclusive promo code.
  • Promo code to be applied at checkout to redeem.
  • Redeemable at any Into The Wild Escapes property.
  • This offer cannot be combined with any other promotions.
  • Existing bookings cannot be cancelled and rebooked under this offer.

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Haz & Loz x Into The Wild Escapes x Jetstar Giveaway.

  • The prize is not redeemable for cash and not transferable
  • Into The Wild Escapes Gift Voucher is redeemable at any Into The Wild Escapes tiny home
  • The Gift voucher is redeemed by emailing reservations@intothewildescapes.com and including your voucher. Please quote “Haz and Loz’ Giveaway”
  • Gift voucher won via a giveaway or competition have a 12-month expury from the date of the gift card issue.
  • Gift voucher cannot be exchanged for cash and is non-refundable.
  • Gift voucher cannot be used for bookings over public holidays or school holidays
  • For any questions please email reservations@intothewildescapes.com
  • Giveaway dates: Sunday June 9 – Monday 4PM AWST 17 June.

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Last updated: 11 June, 2024.